At this point we could have walked out, as you pay your money you take your choice. There are 2 sides to every coin, and with the current distancing measures and reduced capacity, we realise that the venue need to maximise every sale and fill as many seats as possible. In their response they hilariously also mentioned customers saying they dealt with the situation (what situation?) Wow! We shared a starter - the humus and warm accompanying bread were great - followed by a proper Sunday Roast. We shared a starter - the humus and warm accompanying bread were great - followed by a proper Sunday Roast. Just watch out for the high tides when the river comes up to the beer garden - luckily there's a high tide entrance! Certainly not a way to attract repeat business.More, Hello Will, Do they allow young adults of 16 to enjoy a beer at a family dinner. looking after children even further.

A fine Youngs pub with an excellent Thames Riverside location close to Richmond Bridge. The table you asked for was for 6 people (which was explained to...More, The White Cross is a Richmond landmark but this was the first time we'd visited since Covid-19 restrictions had been put in place.

A real pub that has not been spoilt with sky television or loud music. wanted my steak cooked (medium rare) but my girlfriend who ordered the burguer wasn't.

We had pudding all washed down with a couple of bottles of wine from the good wine list. Just watch out for the high tides when the river comes up to the beer garden - luckily there's a high tide entrance!More. We have a challenge “25... Hello, Thank you so much for taking the time to leave us your wonderful five star review, it's so nice to hear your fantastic feedback.

Terrible reception today at 1130, same girl (exempt from mask) with no greeting send us to table in corner 'only 2 of you' without view, asked for better table, response was rude pointing "you MUST sit here!".

Dog-friendly, with plenty of places to walk nearby either along the Thames or into  Richmond Park (see information provided under Lass O’Richmond Hill).

It was around 11.30am and we were the only people in the beer garden, except for 1 other couple. Steve of N21 left this review about The White Cross. Generous portions, proper Yorkshire pudding and a wide selection of vegetables. Walked out. The lady that served us was very pleasant, as was the lady that showed us to our table. If you drink and become drank you will eat the food happily without any complain.More, Hello Amir, It was around 11.30am and we were the only people in the beer garden, except for 1 other couple.

My girfriend's burguer was bland and dry as it was over cooked. We had pudding all washed down with a couple of bottles of wine from the good wine list. We are aware of the Licensing Laws, however whilst the law may permit the sale, it is our house policy not to allow a person of 16 to drink on the premises.

Thank you very much for taking the time to leave us your feedback.

What better excuse for an extra pint than by the old Father Thames creating a lock in. White Cross Management. Promoter: Young & Co.’s Brewery P.L.C, Riverside House, 26 Osiers Road, Wandsworth, London SW18 1NH. We ended up having a lovely Sunday roast and will be going there instead from now on. I highly recommend you find another place where you’re treated politely, unless you’re looking to have your otherwise lovely day ruined. I was on the phone giving directions to the pub, which the supposed owner didn’t like, he told me very Sternly to get the f##k off of my phone. White Cross, Richmond-upon-Thames: See 513 unbiased reviews of White Cross, rated 3.5 of 5 on Tripadvisor and ranked #149 of 271 restaurants in Richmond-upon-Thames. Please be advised that Young’s only sells tickets for events through our official partner DesignMyNight, using their online event ticketing software Tonic – any tickets presented from other event ticketing providers will not be accepted. When the food came to the table my steak was well done and the salad was in a poor condition, most of the leafs were withered, not good for an £18 dish. A bloke who we assume was the gaffer shouted to the lady who'd offered us the table 'They'll have to sit on the 5-seater not the 6-seater, I've got a business to run here'. We were greeted by a very rude and unpleasant member of staff, she asked for my I.D the second she saw my partner, despite me being 25, and him 27. Hello,

Very rude and sadly ruined what should have been a lovely relaxing drinkMore, Hello Lucy, Generous portions, proper Yorkshire pudding and a wide selection of vegetables.

The White Cross is a real gem of a find.

This isn’t something I can support nor is it, as a regular customer and Richmond resident, something in line with the values of the local area. track and trace requirements. a choice of 2 tables outside. Richmond's only iconic riverside pub, World famous for great ales, fresh food. The management of this pub have decided not to allow children under the age of 12 since Covid (I tried to book for a Saturday midday lunchtime).

We were a party of 5 and the lady offered us...a choice of 2 tables outside.

The food looked good on the plate but the taste wasn't the best, the value for money is awful we'll definitely not coming back again nor recommend the place to anyone except for having some drinks as the place is pleasant and well located in Richmond riverside.More, Hello Hugo, We ordered Fish and chips, roasted chickens Mushroom Burger. My girfriend's burguer was bland and dry as it was over cooked. Due to us being a licensed premises if we ask for ID and...More, Best spot on the Thames in Richmond.

We are aware of the Licensing Laws, however whilst the law may permit the sale, it is our house policy not to allow a person of 16 to drink on the premises. 6 by himself. absolutely poor and it was not worth for the value of the money. Get quick answers from White Cross staff and past visitors.

We are sorry if our actions offended you but we work very closely with Richmond licencing to ensure the business is not put at risk for what is a very busy riverside pub. place was empty. The lady at the front who was taking bookings yelled at us across the pub when we tried to move tables and then didn’t come and offer any apology or help us move to a table in the shade. Mon – Fri – 4.30pm to 22:00pm Sat – Sun – 12pm to 22.00pm.

We arrived there, staff were friendly and nice. Thank you for your review, your comments have been noted. Such fabulous comments!

Had you mentioned this to a member of staff on the day, we would have gladly exchanged the food for you. Please confirm your communication preferences below. Please read this before clicking ‘Yes Please’. The food quality was...absolutely poor and it was not worth for the value of the money. excellent beer and a reasonable choice of wines.The ambiance is really friendly and the views are lovely.The food is very tasty and non overpriced. When the food came to the table my steak was well done and the salad was in a poor condition, most of the leafs were withered, not good for an £18 dish. I have been here many times without my partner and with friends and haven’t received the cold welcome we received on Sunday.

As per our previous answer:

Join us for a drink on the Thames - or sometimes in it!

In their response they hilariously also mentioned customers saying they dealt with the situation (what situation?) Hello, Since when did you have to be over 18 to eat a Sunday lunch? Oh sorry I already know. We do have to be strict with our seating plan on busy days. We fortunately ended up at The Old Ship down the road and were given a completely different welcome to the one received at the White Cross. I shall pass them on to the team. It made his member of staff look a bit daft and wasn't particularly tactful. At this point we could have walked out, as you pay your money you take your choice.

Ironically, on my way out, people had commented on how rude the staff were, deciding to also turn around and find another place to enjoy their day.

Very disappointing.More, Hello, Just not necessarily handled in the best manner. sorry to hear that your visit wasn't pleasant .

Poor and terrible member of staff.

Fairly small inside but best visited on a fine weather day when the large raised outside patio drinking area to the front of the pub and the smaller balcony accessed through the higher of the inside rooms can be utilised.

Hello Al,

We are sorry your food did not live up to our usual standards. table. Located right on the River Thames and only a stones throw from Richmond Bridge. Now we can not...More, Just had to walk out of the white cross pub, after they refused to let me and my partner move from a table in the sun where we were burning to a free table in the shade as they couldn’t be bothered to sanitise the...table. 32762, Young & Co.’s brewery. Your comments have been noted.

You were greeted graciously at the door, and were asked for your contact details for track and trace.

Regards

We have a challenge “25” policy in line with Richmond Council.

As per our previous answer: Thank you for your review. The food looked good on the plate but the taste wasn't the best, the value for money is awful we'll definitely not coming back again nor recommend the place to anyone except for having some drinks as the place is pleasant and well located in Richmond riverside. Take a trip up the river with http://www.turks.co.uk/ to Hampton Court and historic Ham House all of which is on our door step. By clicking on ‘Yes Please’ on the above, you’re accepting our Privacy & Cookie Policy.

Arrived here on Sunday after booking lunch for me and my partner.

If you want to discuss any further please email us on whitecross@youngs.co.uk.

This isn’t something I can support nor is it, as a regular customer and Richmond resident, something in line with the values of the local area.

Very disappointing. P.L.C. The White Cross is a traditional historic riverside pub in a fantastic location overlooking Richmond Bridge.

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