Please Note:This feature is only available to Duke patients over the age of 18. Important: If you tried to pay 10 times or more and were unable to verify the guarantor information, we have locked the account for security reasons. Duke MyChart is an electronic medical record patient portal that offers personalized and secure online access to portions of your medical records. Multiple payments may be made toward any one account; however, there is a limit of five total payments toward any one Duke Energy account every 30 days when using Speedpay. There is an existing account for this person.From the login page, click "Forgot MyChart Username?" If you are a new patient to Duke and wish to request a new patient appointment complete the New Patient Appointment Request form. Your credit rating may be affected if the balance is not resolved within 60 days after collection agency placement. This step would occur only after DUHS has thoroughly reviewed your account and determined that you are not eligible for financial assistance or other forms of assistance. LINCOLN PATIENTS: Please call 919-956-4034 for appointment assistance or complete the New Patient Appointment Request form. We are experiencing technical difficulties at this time. You can obtain a billing and collections policy describing actions we may take in the event of nonpayment by sending a request in writing to: Self-Pay Collections Department5213 South Alston Ave. Durham, NC 27713. © Duke Energy Corporation. Other companies are able to add the processing costs of these requests to the overall pricing of their products and services. Please contact our customer service line for assistance. Indicates a required field, We need some information in order to grant you a MyChart account. These questions are generated by a third-party system to verify your identity. We can help -- with interest-free payment plans, information about financial assistance you may be eligible for, and help applying for government-sponsored programs. Making a payment on your Duke Energy electricity bill is quick and easy, and can be done by several methods. MyChart® licensed from Epic Systems Corporation, © 1999 - 2020.

We are experiencing technical difficulties at this time. Can I use this service to pay multiple accounts? Transactions processed via Duke Health MyChart bill payment system may be eligible for refund, if applicable. Hours are 8:00 am to 5:00 pm Monday, Tuesday, Wednesday, and Friday and 8:00 am to 4:00 pm Thursday. Depending upon your Financial Institution, please allow 7 to 10 Business Days for your credit to appear on your account statement. Yes. Please keep these limitations in mind when planning your payments. Call Customer Service at 919-620-4555 (local) or 1-800-782-6945 (toll-free). For more information on the current discount percentage and how it was calculated, please submit a request in writing to: Self-Pay Collections 5213 S Alston Ave. Durham, NC 27713. Schedule Appointments Get Lab Results Pay Your Bill Error: Please enable JavaScript in your browser before using this site. Call Customer Service at 919-620-4555 (local) or 1-800-782-6945 (toll-free). Yes. Duke Health uses the Look Back method to calculate this discount. You can request an itemized statement by calling Customer Service at 919-620-4555 (local) or 1-800-782-6945 (toll-free). This information is correct. A request to reconnect your service will be issued immediately after your payment is received. Whatever your chosen option, we want you to be able to pay your power bill in the way that’s most secure and convenient for you. We need some information in order to grant you a MyChart account. For security and privacy of transactions, Speedpay uses 128-bit encryption, which is the safest encryption technology available today.

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