Superloop Home Broadband (nbn) IPv6 Beta. unbelievable.- Very good speed, my plan is 50/20, I always got 40+Mb/s- No surprising disconnect.- Friendly and helpful local support.- Easy to cancel, anytime, no need to give notice to them. After having multiple dropout issues over the past several months even after they had 'fixed' their network and put on a supposed large amount of call centre staff, I had enough. But there is no contract so if you want to bail before it goes back up to full price, you can. We have been with Superloop for the past 10 months and never had a problem with the connection or the speed, even at peak times. Sorry, there are no questions about Superloop NBN but you can read 1 question about Superloop. if (typeof siteads.queue !== 'undefined') { ProductReview.com.au has affiliate partnerships. They said they increased service staff and rolled out software that fully resolved issues but continued to have issues after this. Tried customer service number for over 10 hours several times, tried call back service. Ombudsman review required. Initially did not work but the customer service provided was amazing and the connection is now the best I have ever had. The speed would go up and down.

About once every 30 minutes for 2 minutes at a time. Tech changed every connection from the street and the NTD just to be sure.Solid connection since.I see no reason to change. First time I received some valuable information that stabilised my connection. She seemed so annoyed with me that I had called her. She seemed so annoyed with me that I had called her. Superloop NBN (Internet Service Provider): 3.3 out of 5 stars from 85 genuine reviews on Australia's largest opinion site ProductReview.com.au. You have until September 30 to lock in this Superloop deal. After months of horrible internet, asked to have my bill waived and let me go to another provider. Happy I made the switch. Customer service is top notch! I checked the daily usage, which said I used 110Gb yesterday when I was not home and used 323Gb between midnight last night and 10 am this morning while nothing is connected to the internet.The...Read more. I don't care that you have aussie sales team without overseas accent. Cancelled service not acknowledged. First time I received some valuable information that stabilised my connection. Internet has been dropping out for days, 25 people in the queue when I call up. Ever since connection, I have been experiencing daily internet drop outs which I have never had with any previous providers. Would recommend to anyone.

Easy to deal with and they have a lovely local customer service team. I am on a 100/20 NBN on HFC with Superloop, it used to be good but now become a nightmare, in the best situation I can get the download speed but upload is limited to less than 1Mbps, the worst part is when I call the support they try to blame my byo Wi-Fi router, whilst I can still experience the problem by directly connecting to NBN Modem.so disappointing, definitely will switch away from them. Endured 1.5 weeks of constant dropouts and probably the worst customer service experience I've ever had. If you’re not sure what the difference is between ‘NBN 100’ and ‘NBN 50’, here’s a quick explanation of NBN speed tiers.

So if you’re after something faster you might want to consider the unlimited NBN 50 plan at $68.95/month or the NBN 100 plan at $79.95/month. I was waiting for a confirmation that the application is received and will be connected as requested, but nothing. See the Best Internet Service Providers in 2020 as rated by Australians on ProductReview.com.au.

Only contact from superloop was a bill for internet I was never provided. Superloop I've been your customer for over four months and I tell you: you lost me as a customer. However, the average evening speed is only 22.2Mbps.

Amazing network, Amazing customer service, Was a long time customer before I had enough. Superloop has only been selling NBN plans for a little over a year, but has been in the business of providing wholesale telecommunications services to other providers for almost half a decade. By subscribing you agree to our Terms of Use and Generally I use around 15 Gb a day watching HD or 4K YouTube Apple TV. I am on their NBN100/40 plan with 500Gb data per month. However, the connection speed from overseas was too slow. When I called the customer service number. Connection speed as advertised, even during peak times. Register now and take advantage of ProductReview's Brand Management Platform! Poor speedsHad connection faults with streaming sporting service however when i called them to assist they blamed the streaming service (funny how when i moved NBN providers everything works fine??!?!

View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs. Companies can't alter or remove reviews from ProductReview.com.au. Superloop have performed over and beyond. Very good speed until today. if (typeof siteads.queue !== 'undefined') { unbelievable. I'm leaving. Very good speed until today. CVC graphs in member portal so no congestion. This deal applies to both its limited and unlimited plans across multiple speed tiers. The first operator [name removed] just hung up on me sending me to the back of the queue, but the second operator [name removed] was nice. Superloop said they were working on a fix, but nothing ever changed.

Speed would always slow by the morning and had to reset modem numerous number of times.

Signed up to superloop as a friend of mine gave me a referral code. I was with Superloop for approximately 12 months in which time I was a incredibly patient customer.Over the past 12 months I have endured continuous dropouts and when I was connected the speeds were terrible calling this company for assistance is another thing the waiting time to connect to the Superloop call centre is very long.After enduring Superloop for a long time last week I made the move to another reliable company with a Australian call centre and they actually answer to phone without being put on hold for a extended periods of time....Read more. I am on a 100/20 NBN on HFC with Superloop, it used to be good but now become a nightmare, in the best situation I can get the download speed but upload is limited to less than 1Mbps, the worst part is when I call the support they try to blame my byo Wi-Fi router, whilst I can still experience the problem by directly connecting to NBN Modem. I am exceedingly happy with superloop, I signed up about 6 months ago and the process to switch over from ABB was quick and simple..

Over the last couple of weeks, my speed has been slowing down, each day it is slower than the day before, Today it is down to, Download 1.58Mpbs, and the Upload is 19.08Mpbs, I have not got those speeds back to front. To cut an already long story short this went on for weeks. I've only had to deal with support once but wait period was < 90 seconds. I was Aussie Broadband customer, it is a great ISP as well. The speed would go up and down. Have 5 users at home that are all gamers. I just changed to Aussie Broadband and all the issues are resolved. It's great to see the CVC charts on the NBN POIs. Write a review on ProductReview.com.au! See the Best Internet Service Providers in 2020 as rated by Australians on ProductReview.com.au. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Churning over to superloop has been a breeze, an issue on the NBN side was resolved quickly by customer service (15 minutes after a quick posting on their discord server) and when calling to upgrade my service the call was answered quickly and again processed quickly. I emailed superloop regarding this and did not hear back. Register now and take advantage of ProductReview's Brand Management Platform! I was never able to get through. I signed up to Superloop which they connected on the same day. My experience with Superloop 100/40 FTTN couldn't be any better.

At the moment there are around 70 PoI's connected (and through various stages of migration for Skymesh customers) with all 121 expected to be completed by the end of March. Got a great deal so switched from Aussie BB (who were also great) to Superloop.

Speed has always been over 100mps. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. By far the best ISP I've ever used. I figured that the saving would be worth any intermittent issues that could pop up. It's knocking $10\/month off a ton of its plans and none of them have contracts. She finally agreed to make an NBN appointment and with the first appointment, no one showed up. If you have no one attending the phone just say so! Low latency and ping is key to decent gaming experience. Very unstable. First she blamed my router. siteads.queue.push( {"site":"gizmodo","pagetype":"article","ad_type":"article","sec":"online","amp":false,"ctype":"article","article":"nbn deal superloop unlimited plans","article-tags":["affiliate","au","nbn","whistleout"],"native":["null"],"aggregate":["affiliate","au","nbn","whistleout"],"pageID":["null"],"sub-sec":"","cat":"online","cat1":"","item":{"objectid":1234667,"title":"Superloop Has Some Insane Unlimited NBN Plans Right Now","text":"If you're on the lookout for a new NBN plan, Superloop has a big sale on right now. I was waiting for a confirmation that the application is received and will be connected as requested, but nothing. 2nd issue was just recent. I would recommend people stay as far away from Superloop as possible, the NBN service is horrible and the customer service unhelpful and rude. Don't sign up to Superloop, go with another ISP that provides a better quality service. At first it was working ok, but a few weeks later I had problem after problem. I've never had to call the contact centre so I can't comment on the issues that others have been having. - Connect really fast, I sign up online and made the initial payment, then it's connected in the next 3 minutes! Took over an hour to answer me. Then I found that they sent me a few emails about my 500Gb has run out about 10am today when I'm sleeping. Worked out slightly cheaper and they actually have customer support.

Your trust is our top concern. If you’re on the lookout for a new NBN plan, Superloop has a big sale on right now. It's unfortunate but I will be churning as soon as my introductory offer expires. You do Not have customer service. When I called the customer service number. }. )Dont do pro-rated refunds - absolute theft.

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