What can I do to help customers find the right request type?

Add a knowledge base article to multiple categories, Search for a knowledge base article in a request, Share article links with customers from your knowledge base, Share knowledge base articles with customers in a request. Jira Service Desk: How can I create a change from an incident in Jira Service Desk? How can I use keywords to help people find articles? How do customers send requests to your service desk?

Understand how to effectively serve your customers as a service desk agent.

Jira service desk issue shared with Jira team members, Jira user permission to comment on service desk issues, Share custom fields between Jira Service Desk and Software, Give other Jira users permission to view service desk issues, Working on bug reports with Jira Software teams.

It's part of the Jira family of applications (Jira Software, Jira Service Desk, Jira Core) and can be used separately or in any combination, on the same instance.

Remove a customer from a service desk project, Add an organization to a service desk project, Remove an organization from a service desk project, Collect requests from anywhere with an embeddable widget, Allow anyone to view knowledge base articles, Receive requests from an online portal and help center, Give agents permission to add announcements to the portal, Give agents permission to add announcements to help centers, Add request participants through the portal, Customize the look and feel of your help center and portal.

How do I create a matrix using impact and urgency values? How are queues used in Jira Service Desk? Our product specialist team staffs the 1:1 Q&A provided via chat to answer any questions you may have throughout the demo. Jira Service Desk: What are the hardware requirements for hosting JIRA Service Desk on premise? Automate your Jira Cloud processes and workflows. If not, download the full, {"url":"/rest/internal/users/featurediscovery"}, This version includes bug fixes and significant performance improvements, Priority schemes, managing service desk notifications, setting up approvals. How can I track customer feedback trends? What can I customize about the help center? Use the issue view to resolve customer requests. Get started with Jira Service Desk for agents. How do issue and request types differ next-gen projects? Managing service requests in your IT service desk. Your options to see a demo of Jira Service Desk include: You can attend our weekly product demo of Jira Service Desk by signing up for an upcoming session on our Jira Service Desk weekly demo page. If you'd prefer a tailored demo online or onsite, we have a global network of Atlassian Solution Partners who not only resell our software but can provide demos and offer other services like setup, tailored training, building POCs, filling out RFI/RFP's, implementation and configuration of Jira Service Desk and other Atlassian products to fit your specific requirements and use case. How can service desk and software teams work together? Add translations to serve customers in different languages, Change your service desk project's default language, Review, update or add translations for email templates, Review or update translations for custom content. Use advanced search with Jira Query Language (JQL), Advanced search reference - JQL functions, Advanced search reference - JQL operators, Use basic search and filters to find requests and issues, Construct cron expressions for a filter subscription, Overview of Jira Cloud keyboard shortcuts, Compare Jira Service Desk cloud and server. We’ve created a demo service desk for you to play around with. Who are the people involved in a customer request? Our product specialist team staffs the 1:1 Q&A provided via chat to answer any questions you may have throughout the demo.

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